Log quality issues you spot in incoming supplier goods — misprints, wrong colors, damaged items, missing pieces, wrong sizes. Each ticket goes to the supplier for a response.
Logging a new issue
Tap + Log issue
Pick the order or invoice the bad stock came from (dropdown)
Add photos of the defect — as many as needed. Photos are compressed automatically.
Describe what's wrong (be specific — helps the supplier respond quickly)
Pick a resolution: Credit (refund on next invoice) or Replace & Reship (send new stock)
Tap Save & open ticket — the supplier gets a push notification
Filters
Three tabs: Open (waiting on supplier), Resolved (closed out), All. Default is Open.
Photo tips
Include the defect from multiple angles
Show the size tag or product label if wrong sizing
Compare against a good unit if useful
Tap any photo in a ticket to view full-size (lightbox)
What happens after you open a ticket
Supplier gets a push notification (bypasses quiet hours — quality is urgent)
Supplier responds via their portal
You'll get a push notification when they reply
Once you agree the ticket is resolved, mark it closed
