Every custom order (jerseys, personalized items, one-offs) tracked from mockup through delivery. Each order moves through stages: Mockup โ Approved โ Sizes โ Invoice โ Paid โ Submitted โ In Production โ Shipped.
When the vendor's shipment arrives:
Supplier gets an immediate push notification with the specifics.
If a custom order doesn't have sizes entered, the receive form falls back to a simple "Ordered vs Received" single field. Enter what came in โ if less than expected, shortage is flagged.
For defective work (misprints, wrong color, damaged items), use the Quality Issues page โ photos, back-and-forth, resolution tracking.
Under "Actions" in the detail view, tap Edit order to change any fields (customer, dates, sizes, price).
The Send email section has two buttons โ one sends a customer update email, one sends a supplier order sheet. Emails go out via Resend from customorders@doneciascrafts.com and vendors@doneciascrafts.com. Any files attached to the order are included. You can review before sending.